Gas Water Heaters

A: We offer a two-year warranty on product quality and workmanship. This means that under warranty, if the product has any defects originating from the raw materials or the production process fails due to workmanship issues, we will provide repair or replacement services.Regardless of whether the product is under warranty or not, our company's culture has always been to proactively resolve all customer issues and is committed to providing an excellent service experience to every customer and ensuring everyone is satisfied with our solutions. 

A: Our products can meet the requirements of international product certifications, such as CE, UL, Rohs, Reach, CESMEC, EAC, NOM, SGS, AGA, SNI, Inmetro, SEC, CSA, etc.We understand the importance of product certification and test reports to ensure product quality and customer trust.

A: We understand that different customers have different needs when it comes to payment terms, and we are committed to providing flexible options that work for both parties. Our standard payment terms, such as the 30% deposit and 70% balance, provide security and a straightforward method of transaction. For larger or more complex transactions, we offer B/L at sight and Letter of Credit options, which provide additional layers of protection. Lastly, for our long-term, high-value customers, we offer the highly flexible Open Account payment terms, strengthening our relationship and allowing for smoother transactions.

A: Yes, we do set a minimum order quantity, this is to ensure that our production efficiency and cost control can meet the needs of the international market, which can help us maintain the quality service and competitiveness of our products. If you would like more specific information about minimum order quantities, including possible flexibility and specific requirements for different products, please feel free to ask us. 

A: Our pricing system is carefully designed to suit the needs and budgets of different customers and may vary based on different product specifications, features and designs.